Dispatch Details:

You shall receive a confirmation on order placed post the Payment confirmation. The seller shall provide the Dispatch Details on the Website within [3-5] days from the Payment confirmation or within such timelines as may be agreed upon between the buyer and seller on the website. 

​

Shipping​:

The time within which the seller or the Company is required to ensure delivery of the items to the buyer shall be calculated from the time the seller/Company enters the Dispatch Details on the Website i.e. within 7 working days from entering the Dispatch Details for delivery within India or such other timeline as may have been agreed upon between the buyer and seller and intimated on the Website.

​

Return Policy:

Please be noted that we have an exchange policy and not a refund policy.

If you are returning the product, please take a note that some small irregularities in design, color, patterns, etc signifies these are handcrafted/hand painted products and therefore are truly unique in nature.

These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product.

However, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us.

 

Please see below for more details and information:

​

Any product shipped by us can be returned within Seven (7) days from receipt of the item(s), subject to conditions detailed hereafter.

• All items must have the original label and must be returned in the same conditions as delivered by us.

• Products will be replaced only in case of a defect during making of the product or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage of product and negligence on part of the customer.

• All requests for return of product have to be placed within Seven (7) days from the date of delivery. No return requests will be processed after Seven (7) days from receipt of item(s).

• To return an item, please email to customercare.artsyvilla@gmail.com and you will get instructions/address for return from us.

• The product to be returned has to be neatly packed in a box in which it came with.

• Customer has to courier back the product to us.

• Shipping cost will be added in the refund amount/store voucher. 

• You will receive a store voucher/code in your email within 14 days of receipt of return. Store voucher will be valid for three (3) months. You can use this voucher to buy any of our products on our web store. The refund store voucher will be limited in value to the amount paid by you (any discount availed will not be included in the amount).